Legal
Complaints Policy
1. Our Commitment
Mediskin is committed to providing the highest standard of care. We take all complaints seriously and aim to resolve them promptly and fairly.
2. How to Make a Complaint
If you are unhappy with any aspect of our service, please contact us as soon as possible. Complaints can be made in writing via email or by speaking to a member of our team in person. We encourage you to raise concerns within 30 days of the issue occurring.
3. Acknowledgement
We will acknowledge your complaint within 2 working days and aim to provide a full response within 20 working days. If the matter requires further investigation, we will keep you informed of our progress.
4. Investigation
All complaints are investigated thoroughly and impartially. We may request additional information from you to help us understand and resolve the issue. Your complaint will be handled confidentially.
5. Resolution
Following our investigation, we will communicate our findings and any actions taken. If you remain dissatisfied with the outcome, you may escalate your complaint to the relevant regulatory body.
6. Learning from Complaints
We use feedback from complaints to continuously improve our services. All complaints are logged and reviewed regularly to identify trends and areas for improvement.
Last updated: February 2026